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Need help? Here are some fast answers to the most common questions.
Any unanswered questions? Contact us


I am travelling frequently, how do you suggest I treat my skin?

Did you know that the air in a plane is drier than the desert? There is only 25% humidity on a plane. The best way to treat your skin after travelling is by applying the Hydrating & Revitalizing mask after your flight.  This will restore the natural moisture level of your skin.

Which mask should I bring on my holiday?

If your holiday brings you to a sunny destination (and it usually does…), then bring the Calming & After-Sun mask. Skin is always impacted by the sun and the natural ingredients in this mask – like Aloe Vera – help the skin to recover and protect against premature aging caused by exposure to the sun.

TIP: put this mask in the fridge for 10 minutes before you use it for a fantastic cooling effect.

Which mask do you suggest as a present for my friend?

All the bloggers are writing about the great effect of bio-cellulose. The 3rd generation mask is the latest trend in skincare and makes a great gift. Our best-selling Hydrating & Revitalizing Mask is a good mask for any skin-type.

I have very sensitive skin, can I use Le Masque?

The masks are made from fermented coconut-oil and this is the most optimal hypoallergenic and flexible material that fits like a second skin onto your face. We only use natural ingredients that are not aggressive and will not impact sensitive skin. Use a mask 1-2 times per week or before a special event.

What is the correct use of the mask:

The mask has 3 layers. Remove the outer protective layers from the mask and discard.

Cleanse face and pat dry with a towel. Remove one protective paper layer and place the exposed side onto your face. Remove the second outside protective paper layer. Smooth mask over entire face. Leave the mask on for 20 minutes. Gently pat the remaining serum into the skin. Do not rinse your face.

We recommend squeezing out any leftover serum in the packet and apply to your neck and cleavage generously after applying the sheet mask.

I am too busy to take care of my skin.  What skincare routine should I use to make sure that I do not lose too much time?

Wear this mask while you work at home. It does not come off and you do not have to lie down. Do your work while you are taking care of yourself at the same time. It’s a fantastic way to get facial-like results in the convenience of your home, and a great way to give your skincare routine a boost, especially before an event.

I have an exciting party coming up. When do I use Le Masque?

Use the Hydrating & Revitalizing mask or the Firming & Anti-Aging mask to get your skin ready for your Party! The best result is when you use a mask in the morning or before you get ready for the event. Take the mask after you cleaned your face and before you put on your foundation. Please make sure that you use the masks for 20 minutes and apply the remaining serum on the skin to soak in for another 10 min.

I had a party last night and now my skin looks pale and tired.

We all know the after-party feeling… Use the Calming & After Sun mask to get your skin back to its normal moisture-level as you will benefit from Aloe Vera to calm down to skin and rehydrate. Or just use the eye-patches to reduce dark circles and for a more rested look.

Dark spots are appearing.  What do I do?

This Dark Spot & Brightening mask lightens the skin in a natural way and thus takes care of dark spots.

How often can I use the masks?

Depending on your skin’s needs, we recommend twice per week and/or before a special event.